Shipping and Returns
Shipping Policy
-----
We fill all orders within 72 business hours*, unless otherwise specified or item is out of stock. Order fulfillment days are Monday, Wednesday, and Friday. Orders received on Monday, Wednesday, or Friday will be scheduled to ship the following fulfillment day. Due to the size of our small business and number of employees, we do not offer same day shipping.
*Please note, the estimated days required for shipping (as seen during the checkout process) is not the total estimated days for customers to receive their orders. The estimated days for shipping is the amount of time it takes for the order to ship once it is received by the delivery service (USPS/UPS).
Please keep in mind that many orders are filled to order and that shipping times may be delayed due to natural disasters/inclement weather.
Customers have the option of free local pickup from our store location - 321 N. 16th St. Blair, NE 68008
Shipping rates follow standard posted USPS or UPS shipping rates + $2.50 shipping and handling fee.
Customers may choose the option of free shipping for orders over $100.00
Delivery times will vary, based on customers' location, size/weight of order, and chosen method of shipping.
Customers will have the option to receive automatic tracking information and shipping updates during checkout.
Prairie Star Botanicals currently only ships to customers within the United States, Canada, and Mexico.
Prairie Star Botanicals is not responsible for products that are lost, stolen, or damaged during shipping. Customers have the option to purchase insured shipping methods during checkout (such as, but not limited to, Priority Mail Shipping through USPS).
Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@prairiestarherbs.com and send your item to: 321 N. 16th St Blair Nebraska US 68008.
-----